Don’t believe the Otter

So, I purchased an Otterbox case for my phone awhile back.  I wanted something that would help protect it from damage while inside the case.  Otterbox came highly recommended by several people.  After doing some online research, I came to the conclusion that this was my best option for mobile phone protection.

Hmmm…I was wrong.  I recently dropped my phone in the parking lot of a store.  Pure accident, can’t blame anyone.  But, as usual, the phone was in it’s Otterbox case.  But I knew as soon as it hit the ground that the screen was cracked.  And I watched it fall, and saw it hit on it’s side, where the Otterbox case is. 

Now, in my mind, it hit on the hard shell, and has the rubber barrier in between, so therefore, it should absorb the shock, right?  Nope, screen went all spiderwebby on me (yeah, new word). 

When I contacted Otterbox to see what they could do to help get me a new device, here’s the response I got;

OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only. OtterBox cannot be held liable for damages to personal property due to misuse or improper care and maintenance of case and o-ring seals. OtterBox warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the case.

Let me translate; you’re on your own.  Wait, you’ll replace the one thing that ISN’T damaged, but the item your product is designed to protect isn’t covered?  There’s not even a hint of assistance?

To all of you who said they have an Otterbox and if their device is damaged while using one and think it’ll get replaced, be warned.  You’re probably not going to get what you think